Who We Are

Welcome to EffiCert Academy, accessible via www.efficertacademy.com. EffiCert Academy is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. If you have any questions or concerns regarding this policy, you can contact us at [email protected].

What Personal Data We Collect and Why We Collect It

At EffiCert Academy, we collect a variety of personal data to provide you with the best possible experience on our site. The types of personal data we collect include:

• Personal Information: This includes your name, email address, and preferences, which we collect to customize your experience, provide customer support, and send relevant communications.
• Transactional Data: We collect purchase information to process payments, manage orders, and provide you with the products and services you’ve requested.
• Technical Data: This includes information such as cookies, IP addresses, and browser types, which we use to analyze site usage and improve functionality.
• Sensitive Personal Data: In certain cases, we may collect sensitive information, such as data concerning health, but only with your explicit consent and for specific purposes related to our services.

This data is collected based on the legal basis of fulfilling a contract, your active consent, or our legitimate interest in improving our services.

Comments

When visitors leave comments on our site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

Media

If you upload images or other media to the website, please be aware that these files are typically publicly accessible. Ensure that any sensitive information is not included in these uploads.

Contact Forms

If you contact us via a form on our site, we collect the personal data you provide, such as your name, email, and message. We retain this information for a period necessary to address your inquiry and provide customer service, but we do not use it for marketing purposes unless you have opted in.

Cookies

EffiCert Academy uses cookies to enhance your experience on our site. Cookies help us understand your preferences, improve site performance, and deliver content that is relevant to you. By continuing to use our site, you agree to our use of cookies.

Analytics

We utilize analytics services to collect anonymous data about site usage. This information helps us understand how visitors interact with our site and allows us to improve our services. You may opt out of analytics tracking by following the instructions provided by your browser or by using a specific opt-out mechanism provided by the analytics service.

Who We Share Your Data With

We may share your data with trusted third-party providers who assist us in operating our website, processing transactions, or providing other services. These providers include cloud-based services, payment processors, and analytics services. We ensure that any data shared is handled in accordance with this privacy policy and relevant data protection laws. Links to their privacy policies are provided where applicable.

How Long We Retain Your Data

The retention period for your data depends on the type of data and its purpose. For example:

• Contact form entries are retained for six months.
• Analytics records are retained for one year.
• Customer purchase records are retained for ten years.

What Rights You Have Over Your Data

You have the right to request access to, correction of, or deletion of your personal data. You may also withdraw your consent at any time where consent is the basis for processing. To exercise these rights, please contact us at [email protected].

Where Your Data Is Sent

EffiCert Academy may transfer data outside of the European Union, but only in accordance with data protection standards. We ensure that any such transfers are protected by agreements like Privacy Shield, model clauses, or binding corporate rules, as applicable.

Contact Information

For any privacy-specific concerns, you can reach out to us at [email protected]. If required, you can contact our Data Protection Officer (DPO) at [email protected].

How We Protect Your Data

We take the security of your data seriously. EffiCert Academy employs various technical measures such as encryption and security measures like two-factor authentication to protect your data from unauthorized access or disclosure. Our team is trained in data protection practices to ensure your information is handled securely.

What Data Breach Procedures We Have In Place

In the event of a data breach, we have internal procedures for reporting, addressing, and mitigating the breach. We will notify affected individuals and relevant authorities as required by law.

What Third Parties We Receive Data From

EffiCert Academy may receive data about you from third-party sources, such as social media platforms or advertisers. This information is integrated into our services to enhance your experience and is subject to the same protections outlined in this policy.

What Automated Decision Making and/or Profiling We Do With User Data

We may use automated decision-making processes or profiling in the context of providing our services, such as aggregating data into profiles for targeted advertising. Users have the right to opt out of such processes and can request more information by contacting us.

Industry Regulatory Disclosure Requirements

As a member of the professional training industry, EffiCert Academy complies with relevant regulations, including data protection laws, to ensure your data is handled responsibly.

If you are unsure about this policy or have any questions or concerns about your privacy, please email us at [email protected] before sharing any data/information with us.